Chat with us, powered by LiveChat CONNECTIONSCore competencies:Analytic InquiryUse of Information ResourcesThis assignment allows you | Economics Write
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CONNECTIONSCore competencies:Analytic InquiryUse of Information ResourcesThis assignment allows you to demonstrate mastery of the course outcomes :Apply communication theories to organizational communication challengesAnalyze and assess the communication dynamics of an organization to conduct a communication auditSHRM Competency:Consultation – The ability to provide guidance to organizational stakeholders.PROBLEMAll organizations have communication challenges. How do you identify and address these issues as a HR professional or consultant? How can your organization overcome this challenge and improve the communication flow?In this project, you will use a diagnostic tool called a communication auditin order to assess organizational communication within an organization of your choice.STEPSAdminister the communication audit surveyin your organization. In order to obtain valid results, you want to survey between 15-20 people. You may print out the survey and distribute it in person for completion, or you may administer it online, for example, using Survey Monkeyor Google Forms. The survey includes questions that tap into five different areas of organizational communication: (1) Receiving information from others, (2) Sending information to others, (3) Sources of information, (4) Timeliness of information, and (5) Channels of communication. Within these five areas of organizational communication, identify one major area of concern to address based on the responses from the survey. You will then analyze and synthesize the results of the dataobtained from your audit effort and create your Audit Report using the format below. Based on the communication audit identify one critical communication challenge that needs to be addressed within your organization. Research the scholarly literature for recommendations about how the organization can address this issue. Participate in the discussions by reflecting on your work and sharing feedback with others in the class. Create and deliver a presentation that provides the results of your audit with suggestions for improvement based on the data obtained from the audit and the literature on organizational communication.FORMATAudit Report:Present an introduction that describes your research methodology and provides details of the survey administration, response rate, and characteristics of the survey population.Develop a professionally-written narrative in which you describe the data using appropriate tables, charts, and graphs. Include a detailed analysis followed by a summary of your findings, using the example in the “Collecting and Analyzing Data” file below. Identify the top communication challenge from your survey, and present your recommendations to strengthen this communication challenge, based on the scholarly literature. In the appendix, present the survey questions and the responses for each question.Presentation:Your presentation should be professional and creative. Adding audio and/or visual elements on the slides is highly recommended. Text should be the proper size for viewing during a presentation. Your presentation will need title and citation slides. You must have a minimum of 3 reliable sources in your citations. Use APA format for the in-text citations you use to support your arguments. Don’t forget to check your spelling! As a friendly reminder, all words must be yours and your own typing. You may not copy text directly from a sourceYou may use presentation software of your choice. Examples include (but are not limited to): MS Powerpoint, Prezio, Animoto, GoAnimatePLEASE NOTE: Your presentation software should not incur any costs. You are responsible for understanding how to use the software. You will need to submit your work in a format that can be easily opened by your colleagues and the instructor.** Be sure to review the rubric for grading criteria before you begin working on and submitting this assignment**Due DateJun 30, 2020 11:59 PMHide RubricsRubric Name: Communication AuditThis table lists criteria and criteria group name in the first column. The first row lists level names and includes scores if the rubric uses a numeric scoring method.CriteriaDoes not meet expectations (F)0 pointsUnsatisfactory (D)1.5 pointsSatisfactory (C)1.75 pointsGood (B)2.25 pointsAdvanced (A)3 pointsIntroduction – Description of a Communication AuditNo description provided or inaccurate description and purpose.Incomplete or inaccurate.Description or purpose of communication audit is missing important elements.Clearly describes the purpose of a communication auditClearly describes and presents the purpose of the communication audit and the intent of the survey used to identify organizational communication patterns (e.g. to increase organizational effectiveness or as a result of a performance gap)./3Introduction – Description of OrganizationNo description is provided.Incomplete or inaccurate.Description is present but may create some questions OR incomplete/missing information.Mostelements addressed in the description.Presented a detailed description of the department or the organization surveyed, including the purpose, number of employees, internal and external customers./3Research Methodology – Description of AdministrationNo description is provided.Incomplete or inaccurate.Description is missing important elements.Most required elements addressed in the description.Presented a detailed description of how and when the survey was administered (i.e. time and date, length of time for all surveys to be completed, facilitated or not facilitated, directions, survey format) as well as survey respondents./3Data Analysis -Survey Administration – sample sizePresented a sample size of less than 3 respondents ORData is not original or specifically collected for this assignment.Incomplete or inaccurate.Presented a sample size of 4-5Data is clearly original and has been collected for the purpose of this assignment.Presented a sample size of 6-8 respondents. Data is clearly original and has been collected for the purpose of this assignment.Presented a sample size of more than 8 respondents. Data is clearly original and has been collected for the purpose of this assignment./3Data Analysis -Charts, Graphs and TablesNo tables, charts, graphs were presented.Incomplete or inaccurate.Tables, Charts, Graphs are missing important elements to clearly and accurately represent the data.The results (raw data) of the survey are shown in a table or chart. The data analysis is shown through the use of tables, charts or graphs.The results (raw data) of the survey are clearly shown in a table or chart. The data analysis is clearly shown through the use of tables, charts or graphs. The data clearly shows how the main issue was identified./3Identification of Communication ChallengesNo communication challenges are presented OR communication challenges are not supported by the quantitative analysisIncomplete or inaccurate.Missingimportant elements to clearly and accurately representhow the communication issue was identified.The critical communication issue in the organization isclearly identified and supported by the dataThe critical communication issue in the organization isclearly identified and supported by the data as well as resources from the class readings./3Solutions/RecommendationsNo description provided OR solutions are not supported or inaccurate.Incomplete or inaccurate.Presents specific and appropriate solutions that are partially supported with class resources.Presents specific and appropriate solutions that are supported with class resources. Presents specific and appropriate solutions that are supported with class resources. The feasibility and priority of solutions is discussed./3Summary – Use credible reasoning and evidence in communication.Concepts and themes are not fully developed, presented in a cohesive manner or appropriately supported. Credible reasoning is not evident.Many questions are left unanswered.Summary idea presentation is not cohesive. At times the writing forces the reader to determine the author’s train of thought.Concepts and ideas are developed and supported with credible sources. Concepts and ideas are fully developed and supported with credible sources. Reader can easily follow the author’s logic and reasoning./3Summary – APA Guidelines for in-text citations and ReferencesInconsistent or missing in-text citations; fails to attribute an author’s word correctly through APA citations. Many mistakes or failure to adhere to standards.References are cited but incorrectly under APA style. The student has either used another format or incorrectly applied the APA style guidelines or there is a mismatch between citations and references.The majority of in-text citations and the reference are properly cited; formatting is inconsistent/inaccurate in a few cases.The paper correctly cites in-text and lists at least three resources from course materials on the References page. If additional sources are used, they are included correctly. All references are cited and all citations are referenced./3Summary – Writing MechanicsDoes not adhere to standard usage rules of mechanics: Conventions of written English, including capitalization and punctuation and spelling. Over ten errors found.Writing errors makes it difficult to understand content.Minimally adheres to standard usage rules of mechanics: Conventions of written English, including capitalization and punctuation and spelling. Over three errors found.Adheres to standard usage rules of mechanics: Conventions of written English, including capitalization and punctuation and spelling. One to three errors found.Strictly adheres to standard usage rules of mechanics: Conventions of written English, including, but not limited to capitalization and punctuation and spelling. No errors found. No jargon used.
CONNECTIONS Core competencies: Analytic Inquiry Use of Information Resources This assignment allows you to demonstrate mastery of the course outcomes : Apply communication theories to organizational c
Collecting and Analyzing the Data from Your survey In this handout you will see an example of a chart with the responses from 8 participants. Note that I have color coded the questions to make it easier for you to identify which area of commun ication these questions address (there are 5 areas that the survey addresses) : 1-7 Receiving Information from Others 8-14 Sending Information to Others 15 -23 Sources of Information 24 -29 Timeliness 30 -37 Channels of Information If you look at the average score for each item, you will be able to tell where the organization scored low. For example, note that in the second section (Sending Information to Others) several items were scored very low, including # 9, # 11 and # 13. Thus, I can say that this organ ization seems to have some gaps in the first area – Sending Information to Others . My second step would be to go to the literature and see what can we do about this? What are some suggestions to specifically improve these areas? I would give recommendatio ns USING SCHOLARLY SOURCES. What are two other areas that scored low? Remember that for this assignment you need to identify ONE area of concern , as shown by the data, and then give recommendations. Remember to add your table similar to this one in the a ppendix so that the reader can see the scores and confirm that you have really identified the areas that scored low. Questions Person 1 Person 2 Person 3 Person 4 Person 5 Person 6 Person 7 Person 8 Average 1 3 3 3 2 3 3 3 3 2.875 2 4 3 4 3 4 3 4 4 3.625 3 2 2 3 3 3 2 3 3 2.625 4 4 4 5 4 4 5 4 4 4.25 5 1 2 2 4 3 2 2 2 2.25 6 5 4 4 4 5 3 4 4 4.125 7 3 2 3 2 1 2 3 3 2.375 8 5 5 5 4 3 3 4 5 4.25 9 1 1 1 3 2 2 2 1 1.625 10 5 5 4 4 5 4 4 5 4.5 11 3 1 2 1 3 1 1 3 1.875 12 5 5 5 5 5 5 4 5 4.875 13 1 1 1 2 1 3 3 1 1.625 14 5 5 5 5 5 5 3 5 4.75 15 1 3 1 1 1 1 2 1 1.375 16 5 5 5 5 5 5 3 5 4.75 17 2 1 1 1 3 1 2 2 1.625 18 5 5 4 5 3 5 2 5 4.25 19 1 1 3 1 3 2 2 1 1.75 20 5 5 5 5 2 5 4 5 4.5 21 1 2 3 1 3 1 1 1 1.625 22 5 5 5 2 3 5 5 5 4.375 23 1 1 1 5 3 1 3 5 2.5 24 5 5 5 5 2 5 3 2 4 25 1 1 1 3 1 5 4 5 2.625 26 2 5 5 3 3 2 2 1 2.875 27 5 5 2 5 1 5 4 5 4 28 5 2 5 4 5 1 2 1 3.125 29 3 5 1 2 1 5 2 5 3 30 3 1 5 1 5 1 2 1 2.375 31 5 5 1 1 1 5 2 5 3.125 32 5 1 5 4 4 1 4 1 3.125 33 2 5 5 5 4 5 4 2 4 34 4 1 2 3 2 1 2 5 2.5 35 2 5 5 2 3 2 3 5 3.375 36 4 1 1 4 3 5 3 3 3 37 1 2 5 3 1 5 1 3 2.625
CONNECTIONS Core competencies: Analytic Inquiry Use of Information Resources This assignment allows you to demonstrate mastery of the course outcomes : Apply communication theories to organizational c
CO MM U N ICA T ION AUDIT S URV EY B ased o n the Q u esti onn a ire Su rve y b y the Internatio nal C o m m u nica tio n A ss o ciati on Instructions Please circle your responses on the survey form. Please answer all qu estions since each is important for possibly improving the operation of your organization. If there are any qu estions which do not app ly to you, leave them blank. If there are qu estions which you do not understand, please ask us about them. W e app reciate your patience for this importan t survey. There is a total of 37 qu estions divided into 5 sec tions: 1. Rec eiving information from others 2. Sending information to others 3. Source s of information 4. Tim eliness of information 5. Channels of comm unica tion PLEASE M AR K ONLY ONE RESPONSE TO EAC H QUESTI ON 3 Comm unication Audit Survey Rec eiv ing Inform ation from O ther s Instructions for Questions 1 through 7 1 = Very Little 2 = Little This is the amount | 3 = Some of information I | 4 = Great rece ive now | 5 = Very Great | | 1. How well I am doing in my job 1 2 3 4 5 | | 2. My job duties. 1 2 3 4 5 | | 3. Organizational policie s 1 2 3 4 5 | | 4. Pay and benefits. 1 2 3 4 5 | | 5. How tec hnological changes affect my job 1 2 3 4 5 | | 6. Mistakes and failures of my organization 1 2 3 4 5 | | 7. How I am being judged 1 2 3 4 5 | 4 Comm unication Audit Survey Sending Inform ation to O ther s Instructions for Questions 8 through 14 1 = Very Little 2 = Little This is the amount | 3 = Some of information I | 4 = Great rece ive now | 5 = Very Great | | 8. Reporting what I am doing in my job 1 2 3 4 5 | | 9. Reporting what I think my job requires me to do 1 2 3 4 5 | | 10. Reporting job-related problem s 1 2 3 4 5 | | 11. Co mplaining abou t my job and/or working 1 2 3 4 5 | | 12. Requesting information nece ssary to do my job 1 2 3 4 5 | | 13. Evaluating the performance of my imme diate supervisor 1 2 3 4 5 | | | 14. As king for clearer work instructions 1 2 3 4 5 | 5 Comm unication Audit Survey Sources of Information You not on ly recei ve various kinds of information, but can recei ve such information from various sou rces within the organization. Instructions for Questions 15 through 23 1 = Very Little 2 = Little This is the amount | 3 = Some of information I | 4 = Great rece ive now | 5 = Very Great | | 15. Subordinates (if app licable) 1 2 3 4 5 | | 16. Co -workers in my own unit or department 1 2 3 4 5 | | 17. Individuals in other un its or departments in my organization 1 2 3 4 5 | | | 18. Immediate supervisor 1 2 3 4 5 | | 19. Department meet ings 1 2 3 4 5 | | 20. Midd le Managem ent 1 2 3 4 5 | | 21. Formal management presentations 1 2 3 4 5 | | 22. Top managem ent 1 2 3 4 5 | | 23. The “grapevine” 1 2 3 4 5 | 6 Comm unication Audit Survey Timeliness of Inform ation Indicate the extent to which information from the following sources is usually timely (you get information when you need it — not too early, not too late). Instructions for Questions 24 through 29 1 = Very Little 2 = Little This is the amount | 3 = Some of information I | 4 = Great rece ive now | 5 = Very Great | | 24 . Subordinates (if app licable) 1 2 3 4 5 | | 25. Co -workers 1 2 3 4 5 | | 26 . Immediate supervisor 1 2 3 4 5 | | 27 . Midd le management 1 2 3 4 5 | | 28 . Top managem ent 1 2 3 4 5 | | 29 . The “grapevine” 1 2 3 4 5 | 7 Comm unication Audit Survey Channels of Communication The following questions list a variety of channels through which information is transmitted to employees. Please circle the response which best indicates: (1) the am oun t of information you are recei ving through that channel Instructions for Questions 30 through 37 1 = Very Little 2 = Little This is the amount | 3 = Some of information I | 4 = Great rece ive now | 5 = Very Great | | | Topi c Area | | 30 . Face-to-face contact between two people 1 2 3 4 5 | | 31 . Face-to-face contact am ong more than two people 1 2 3 4 5 | | 32. Tele phone 1 2 3 4 5 | | 33 . Written (memos, lett ers) 1 2 3 4 5 | | 34 . Bu lleti n Bo ards 1 2 3 4 5 | | 35 . Internal Publicati ons 1 2 3 4 5 | | 36 . Internal Audio-Visual Media (Videotape, Film s, Slides) 1 2 3 4 5 | | | 37. External Media (TV, Radio, Newspapers) 1 2 3 4 5 |
CONNECTIONS Core competencies: Analytic Inquiry Use of Information Resources This assignment allows you to demonstrate mastery of the course outcomes : Apply communication theories to organizational c
What is a Communication Audit A communication audit is an evaluation of the ability of an organization to transfer information. It is performed to evaluate an organization’s communication capabilities, both internal and external. A communication audit includes a comprehensive evaluation of an organization’s ability to send, receive and share information with various audiences within the organization (and as organizations become flatter to allow groups within the organization to cooperate and share among themselves), as well at key constituencies outside, such as customers and investors, in the case of publicly traded companies. This type of audit can be performed to evaluate an organization’s external or internal communication effectiveness. The purpose of a communication audit is to uncover the strengths and weaknesses between management, typically, and employees, customers and other groups such as investors, the news media, and regulators and legislative bodies with the objective to improve future commu nications by developing a strategic plan, through a series of recommendations, and to determine where gaps exists which need to be bridged. A communications audit may be undertaken by corporate communications team or by outside consultants who are retained by management to assess the company’s communications effectiveness in accordance with the business objectives, compare the company vs. competitors, and identify target audience perceptions and motivators. The resulting strategic positioning and correspond ing communications plan is focused on achieving strategic communications objectives, whether they be to achieve brand recognition, modify perceptions, maximize sales, encourage community support, or establish leadership. If an outside auditor is retained, the auditor may include an evaluation of the corporate communications staff and the activities of the corporate communications department with recommendations to management designed to streamline departmental communications and intercompany communications effectiveness.

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